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Outsourced

Been busy for the past few days. I should be busy even now... tapi macam muak tengok documents and tables for the past 3 days, so I found a respite in blogging ok.

Had 'acquired' (as taken from eyeris's words of choice) few movies that I haven't manage to watch such as Night Watch, The Orphanage, and banyak lagi la. So since it is ramadhan month and I felt bored in lunchtime, I figured that I will try to watch one of the 'light' movie in my list. One of those are Outsourced. It took me 4 days of lunchtime viewing (tempat duduk gile tak strategik ok, and even though we have free reign in the internet, I do not think the bosses will smile on workers viewing movie during supposedly working hour). And it didn't take that long pon, about 20 minutes per view in a day. Ok la tu kan. This is why I opt for a simple light and funny movie that I could just stop and continue the next day.

(Missed the days in HP la sikit when we would watch ANTM and macam-macam movie secara online streaming. What I do not miss is having your off days interrupted by the boss calling, asking you to go to work).

I 'acquired' Outsourced because actually I was looking for another movie. Have you ever have a moment where you remember the trailer, but you don't know the actor or actress or the title of the movie pon and you want to watch it? Well... the story goes like, I was watching youtube videos of funny call center moments or conversation, which in turn make me remembers my second job, which then make me remembered a trailer I remembered seeing about a call center in India and a guy in US, which makes me to turn to google for any help of the supposed movie, but it seems with all my superior googling skills, I couldn't find it and found this instead.

Picture from Outsourced site

Panjang gile introduction. Now back to the movie. Outsourced. What's it about? Taken from IMDB.com
After his entire department is outsourced, an American novelty products salesman (Hamilton) heads to India to train his replacement.

And hijinks ensue, certainly. The movie is funny and it brings back memories when I was in the call center. It makes me remember on how call center is so impersonal and businesslike and how some of the Westerner hate it when they heard an accent on the line.

I also smiled when the film showed the workers gleefully 'hias' their workstation after their boss agreed to one of the suggestion to make the office more personalized and comfortable . One of the rule of call-center is that your desk need to be bare of any thing. Boleh tak beg pon suruh letak bawah. Nothing on the table but your computer and a piece of paper and occasionally your hand holding a pen.

It is basically a movie showing about self discovery, but it address many of the issues that grate on the call center workers or just me. The boss and company relentless pursuit of impossible KPI,MPI or service level. The management encouragement asking to take up a Western name, which I opposed of, or in this movie in encouraging callers to think they are talking to an Americans instead of Indians. The crazy working hours that the workers put up and the callers or management take for granted at. The evil corporation and unstableness of call center industry where you might have a job this month and the project can be suddenly outsourced the next.

What I wonder is their enthusiasm in their job, if its true they or the Indians really like working in call center. Or maybe I just hate talking on the phone to strangers.

This movie is nice enough for some light viewing. It doesn't try too hard to be funny nor too preachy. It is advertised as a romantic comedy, but it doesn't feel like a romantic comedy. I meant, it do have a love side story in it that can threaten the movie to Bollywood proportions, but they handled it nicely I guess. The Kama Sutra suite is a hoot, though I would have imagined something even more exotic to be sure. Hahaha. But I do like it especially when it gives us a view of the slums and the busy town and the various cliches in a movie of what a Westerner have to experience in India. And I do love a colorful movie.

So what's next eh... Work!

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