My husband decided to change from prepaid to postpaid. So I am his supp line. Dengan ini bole berleter berjam2 to my husband on the phone whenever he is in Labuan or even in KL. Heee!
Though, I found out one pesky problem arises after I changed to 'line'. I couldn't get my TAC request. Now, MAYBANK2u is a godsend. I hate queueing. I hate meeting and interacting with random strangers even through glass wall or booth. I like having menial task done away with just a few clicks away. Now the TAC request refuses to make its bloody way to my phone in form of a SMS, this is just unnecessary burden.
Le sigh.
Contacted Maybank Customer Service. So I get the usual reply that I used to make myself when I was a call center agent. "Our system shows there is nothing wrong... therefore it is doubtful that our system is the cause of this problem". I rolled my eyes at that. The call center agent asked me to contact Digi. Hurmph. This is also another set of usual reply we call center agents used that usually means "This is not in our FAQ list of knowledge. I couldn't be bothered so please call other call center which then would shorten our talktime thus improving our SLA ".
Contacted Digi Helpline. I got that usual reply yet again. " There is no problem with our system .. blablabla...." (you get the gist). Le sigh yet again. I don't even deign to roll my eyes as I had expected this and just continue to read "The Other Boleyn Girl" while hearing the customer service agent 'splain' things to me. The Digi call center agent then asked me to contact Maybank pulak.
I just sighed loudly after I end the call. This is going to be some ridiculously tedious back and forth volleyballs of problem between 2 call centers. A lot of talktime and moneyh of calling call center will be wasted. Daymn. Changing to supp line is problematic even after all that promises of 'easy breezy' procedure.
Hermmmm... This must be karma for all the customers I had "volleyball" to other call centers. Hahaha!
I am really malas to called those call centers again cause I know that I would receive copious amounts of "Our systems currently shows there is no problem" statements before I would see any progress. I also looked into forum and found few people with problems like mine. Changing from prepaid to 'line', they cannot receive TAC requests nor other SMS generated from the nets. Haih.
Nanti la try balik calling2 call center when I am in a better mood to amuse myself by call center-ing. I would also try to solve it on my own, as usually that is way easier (in term of tempers). In the meantime, I just have to make do with ATM TAC. Annoying betul.
p/s: I dropped my Cheezy Wedges on my MP3 player. And my Sony MP3 player now looks disgusting as di dalam nooks and cranny-nyer got that yellowish gooks of cheese. Gah! Not only I am a ditzy scatterbrains, I am also a ditzy butterfingers. Balik umah nanti godeh MP3 player with cotton buds. Adakah ini jua excuse to rasmikan my new Ipod?
Though, I found out one pesky problem arises after I changed to 'line'. I couldn't get my TAC request. Now, MAYBANK2u is a godsend. I hate queueing. I hate meeting and interacting with random strangers even through glass wall or booth. I like having menial task done away with just a few clicks away. Now the TAC request refuses to make its bloody way to my phone in form of a SMS, this is just unnecessary burden.
Le sigh.
Contacted Maybank Customer Service. So I get the usual reply that I used to make myself when I was a call center agent. "Our system shows there is nothing wrong... therefore it is doubtful that our system is the cause of this problem". I rolled my eyes at that. The call center agent asked me to contact Digi. Hurmph. This is also another set of usual reply we call center agents used that usually means "This is not in our FAQ list of knowledge. I couldn't be bothered so please call other call center which then would shorten our talktime thus improving our SLA ".
Contacted Digi Helpline. I got that usual reply yet again. " There is no problem with our system .. blablabla...." (you get the gist). Le sigh yet again. I don't even deign to roll my eyes as I had expected this and just continue to read "The Other Boleyn Girl" while hearing the customer service agent 'splain' things to me. The Digi call center agent then asked me to contact Maybank pulak.
I just sighed loudly after I end the call. This is going to be some ridiculously tedious back and forth volleyballs of problem between 2 call centers. A lot of talktime and moneyh of calling call center will be wasted. Daymn. Changing to supp line is problematic even after all that promises of 'easy breezy' procedure.
Hermmmm... This must be karma for all the customers I had "volleyball" to other call centers. Hahaha!
I am really malas to called those call centers again cause I know that I would receive copious amounts of "Our systems currently shows there is no problem" statements before I would see any progress. I also looked into forum and found few people with problems like mine. Changing from prepaid to 'line', they cannot receive TAC requests nor other SMS generated from the nets. Haih.
Nanti la try balik calling2 call center when I am in a better mood to amuse myself by call center-ing. I would also try to solve it on my own, as usually that is way easier (in term of tempers). In the meantime, I just have to make do with ATM TAC. Annoying betul.
p/s: I dropped my Cheezy Wedges on my MP3 player. And my Sony MP3 player now looks disgusting as di dalam nooks and cranny-nyer got that yellowish gooks of cheese. Gah! Not only I am a ditzy scatterbrains, I am also a ditzy butterfingers. Balik umah nanti godeh MP3 player with cotton buds. Adakah ini jua excuse to rasmikan my new Ipod?
Comments
dgn itu apa kate u aje bayar bills. Hahaha...
iceroll:
Hee. Kat forum tu pon, yg users complain tu adalah Celcom users okeh. Siap cakap 2 minggu telefon call center takde reply. Hehe.
taqi:
Ah yes. His first number is 016! DiGi!
neway, Nick and Norah's Infinite Playlist. How the hell did this movie got passed me? A queerband with nonqueer bass player. Spectacular :D
Ape kah? Movie ke band?
Bole je pakai beanie tu. Huhu.. comot je lebeh.
Iceroll:
Hahaha... itu UTP memang la. Celcom dulu2 pon tak brape sangat coverage die. Maxis je yang aku hengat memang mantap dulu~ (tp mahal tatkala itu).
(mcm mana plak topup ko bole ilang?)
on a side note
cheesy mp4 players sounds rather nice.put some salt on it! ha ha
Oh yeps. Fraud involving my money scared me as I don't have that much. Maybe the TAC from ATM is a good thing. But daymn, it involves a whole lot of walking.